Please read the Student User Privacy Policy

Please read the Student Client Relationship Policy

Please read the LSH Data Protection Policy

All advice is free

The LSH Housing Rights Advice Service is funded by the Universities in Liverpool and supported by the Students’ Unions.

 

All advice is impartial

The advice given will be in the best interests of the individual client. This is irrespective of any other relationships that LSH may have with the Universities and Colleges or with landlords. If it is considered that there may be any conflict of interest the client may be signposted or referred to another service.

 

All advice is confidential

The written records of the enquiry/case are for the use of the LSH Housing Rights Advice Service only. The LSH Housing Rights Advice Service Confidentiality and Data Protection Policy (Appendix ii) mean that records can be accessed by an appropriate auditor. Information about an enquiry/case will never be passed to anyone without the permission of the client (unless required by law and in accordance with the Confidentiality Policy). Clients can inspect case records at any time and request a copy of them, under Freedom of Information legislation. Depending on the size of the file the client may be required to pay an administration fee for a copy of the information held.

 

Student User Privacy Policy

LSH Data Protection Policy

 

We do not offer legal advice

No member of staff at Liverpool Student Homes has been legally trained and therefore any advice provided should not be construed as legal advice. You must not rely on the information on this website, or provided by an advisor as an alternative to legal advice from a solicitor or other professional legal services provider. If you have any specific questions about any legal matter you should consult a solicitor or other professional legal services provider. You should never delay seeking legal advice, disregard legal advice, or commence or discontinue any legal action because of information on this website or provided by a Liverpool Student Homes advisor.

 

Response times

The LSH Housing Rights Advice Services aims to respond to all letters, emails and voicemail messages within 5 working days of receipt. If a full response is not possible within this time scale, the client will be informed. It is expected that in most cases a response will be provided within a shorter period of time.

 

Case work support

Case work support will be carried out as agreed between the client and the LSH Private Sector Housing Rights Advice Worker. Case work may include negotiating on behalf of a client with other parties by letter, email or telephone. Unless there are specific instructions from a client, any offers made by other parties will be discussed with the client before an acceptance is given to the other party.

Before providing you with advice you should understand that the information provided by Liverpool Student Homes (“LSH”) is for general information only and does not constitute financial, legal or professional advice, LSH advisors are not solicitors nor legally trained.

 

You acknowledge that:

• the advice and suggestions provided by LSH by way of written or verbal communication, does not constitute legal or financial advice;
• the advice given and/or information provided may not be up to date;
• LSH is not providing any guarantees about the completeness or applicability of the advice for your particular circumstances;                                                                                                                 
• LSH shall not be held liable for any errors, omissions or outcomes resulting from the use or reliance on the information given or any loss, damage or inconvenience arising as a consequence of using any information or any other liability occurring from receipt of advice from LSH.  

Leases are often complex, with complex legal and financial implications.  It is recommended that you seek independent professional advice to ensure your rights and obligations are adequately protected.  

When you request advice, we will ask you to complete an advice request form (digital or paper copy) and it will include the above disclaimer. You will be required to sign to acknowledge that you have read and accept the terms set out above. 

 

 

You should always report property disrepair to your accommodation provider as soon as you notice there is an issue. If they do not respond or fail to complete the necessary repairs that they are responsible for within a reasonable time, we can advise on what steps to take next.

We can give you advice on getting your deposit back at the end of your tenancy and offer guidance if you get into a dispute with your accommodation provider.​

We aim to resolve disputes between tenants and accommodation providers. If communication breaks down we can liaise with your landlord, letting agent or halls manager on your behalf, if you give us permission to do so.​

We can inform you of your tenancy rights and the responsibilities of your accommodation provider.

 

Before providing you with advice you should understand that the information provided by Liverpool Student Homes (“LSH”) is for general information only and does not constitute financial, legal or professional advice, LSH advisors are not solicitors nor legally trained.  

 

You acknowledge that:

• the advice and suggestions provided by LSH by way of written or verbal communication, does not constitute legal or financial advice;
• the advice given and/or information provided may not be up to date;
• LSH is not providing any guarantees about the completeness or applicability of the advice for your particular circumstances;                                                                                                                 
• LSH shall not be held liable for any errors, omissions or outcomes resulting from the use or reliance on the information given or any loss, damage or inconvenience arising as a consequence of using any information or any other liability occurring from receipt of advice from LSH.  

Leases are often complex, with complex legal and financial implications.  It is recommended that you seek independent professional advice to ensure your rights and obligations are adequately protected.